Battlezone London
Pricing
Membership Policy: Freezing or Cancelling Membership
1. Policy Overview
This policy outlines the terms and conditions for members who wish to freeze or cancel their membership within 30 days of joining.
2. Freezing Membership
Members may request to freeze their membership under the following conditions:
* Notice Period: A written notice must be provided at least 7 days before the desired freeze start date.
* Duration: Membership can be frozen for a minimum of 1 month and a maximum of 3 months.
* Fees: A nominal fee of £10 per month will be charged during the freeze period.
* Reactivation: Membership will automatically reactivate after the freeze period ends, and regular billing will resume.
3. Cancelling Membership
Members may cancel their membership within 30 days under the following conditions:
* Cooling-Off Period: Members can cancel without penalty within the first 14 days of joining.
* Notice Period: A written notice must be provided at least 7 days before the desired cancellation date.
* Refunds: If cancellation occurs within the first 30 days, a pro-rated refund will be issued for the unused portion of the membership fee.
* Exceptions: No refunds will be provided for cancellations requested after the initial 30-day period.
4. Special Circumstances
Members may request to freeze or cancel their membership without penalty under special circumstances such as:
* Medical Reasons: A doctor’s note is required to confirm the inability to use the facilities.
5. Procedure
* Request Submission: All requests for freezing or cancelling must be submitted in writing via email or through the member portal.
* Confirmation: Members will receive a confirmation email once their request has been processed.
6. Contact Information
For any questions or to submit a request, please contact our membership services team at [battlezonemma@hotmail.com] or call 07799832514
